PRIVACY POLICY

1. INTRODUCTION

1.1 This Privacy Policy explains how We collect, protect, use, and disclose Your Personal Information when You use the Website, related applications, and Services.

1.2 “Personal Information” means any information relating to an identified or identifiable natural person, as defined under the General Data Protection Regulation (GDPR), including information that can identify You directly or indirectly, such as Your registration details, contact information, shipment details linked to You, and login credentials.

1.3 This Privacy Policy applies to TecEx, a division of VATIT Group Limited (Registration No. 170180 GBC), including its freight and logistics service entity SendIt (“We”, “Us”, “Our”, “TecEx”, “SendIt”).

1.4 All definitions contained in the Terms of Use also apply to this Privacy Policy unless the context indicates otherwise.

 

2. CONSENT

By using the Website, related applications, or Services, You consent to the collection, storage, processing, and disclosure of Your Personal Information as described in this Privacy Policy.

 

3. INFORMATION WE COLLECT

3.1 In the course of Your use of the Website and related applications, We may collect, store, and process the following information internationally:

3.1.1 Your name, company or entity name, contact details, and email address

3.1.2 Account registration information and login details

3.1.3 Correspondence, inquiries, and communications submitted via the Website or related applications

3.1.4 Information relating to shipment activity, transactions, or service requests, including but not limited to:

• Origin and destination countries
• Shipment dates
• Shipment value and currency
• Description of goods
• Billing information
• Supplier or consignee details (if available)
• Uploaded documents (e.g., invoices, packing lists, compliance documents)
• Tracking or logistics information

3.1.5 Technical data, including IP address, browser type, device information, connection data, and standard log information

3.1.6 Usage data relating to how You interact with the Website and Services

3.1.7 Analytics information such as page views, navigation patterns, and traffic sources

 

4. HOW WE USE PERSONAL INFORMATION

4.1 You retain ownership of Your Personal Information. We do not sell Your Personal Information to third parties.

4.2 We may use, process, disclose, or share Your Personal Information for the following purposes:

4.2.1 To provide, operate, and manage the Services

4.2.2 To process shipment requests, bookings, compliance activities, and logistics operations

4.2.3 To communicate with You regarding Your account, shipments, or service inquiries

4.2.4 For marketing communications where permitted by law

4.2.5 To analyze usage and improve the Website, Services, and user experience

4.2.6 To deliver administrative notices, alerts, updates, and operational communications

4.2.7 For internal business purposes such as research, planning, troubleshooting, fraud prevention, and security

4.2.8 To share with third-party service providers, carriers, agents, or partners necessary to deliver the Services, subject to appropriate confidentiality obligations

4.2.9 To share within TecEx, SendIt, VATIT Group, and affiliated entities for service delivery, compliance, fraud prevention, and operational support

4.2.10 As required or permitted by law

4.3 We may disclose Personal Information to law enforcement authorities, regulators, or other third parties where required by law or where we reasonably believe such disclosure is necessary to:

• Investigate fraud or unlawful activity
• Protect Our rights or property
• Comply with legal obligations
• Facilitate a merger, acquisition, restructuring, or sale of assets

 

5. OPT-OUT OR UPDATE

5.1 You may opt out of certain uses of Your Personal Information, including marketing communications or disclosure to third parties for purposes unrelated to the Services, by emailing:

optout@tecex.com

5.2 You are responsible for ensuring that the Personal Information You provide remains accurate and up to date.

5.3 To update or correct Your Personal Information, please contact:

info@tecex.com

 

6. INFORMATION ABOUT OUR USE OF COOKIES

6.1 Our Website uses cookies and similar technologies to distinguish You from other users, enhance Your experience, and improve the Services.

By continuing to browse the Website, You consent to the use of cookies as described in this Policy.

6.2 A cookie is a small file stored on Your device that allows the Website to recognize Your browser and remember certain information.

6.3 We use the following types of cookies:

6.3.1 Strictly Necessary Cookies
Required for the operation of the Website and core functionality

6.3.2 Analytical/Performance Cookies
Allow Us to measure usage, understand visitor behavior, and improve performance

6.3.3 Functionality Cookies
Enable personalization, such as remembering preferences or region

6.3.4 Targeting/Advertising Cookies
Track visits and interactions to deliver relevant content and advertising

6.4 Some cookies may be placed by third-party providers acting on Our behalf.

 

7. RETENTION PERIOD

7.1 We will retain Personal Information for as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, accounting, or operational requirements.

7.2 Unless otherwise required, Personal Information collected via the Website will generally be retained for up to 26 months, unless You request deletion or opt out as described above.

 

8. SECURITY

8.1 We implement reasonable technical, administrative, and physical safeguards to protect Personal Information from unauthorized access, disclosure, alteration, or destruction.

8.2 Security measures may include encryption, firewalls, authentication controls, and monitoring systems.

8.3 Access to Personal Information is restricted to authorized personnel who require it to perform their duties.

 

9. LINKS TO OTHER WEBSITES

The Website may contain links to third-party websites. These sites operate independently and are not governed by this Privacy Policy.

We recommend reviewing the privacy policies of any external websites before providing Personal Information.

 

10. COMMENTS AND QUESTIONS

If You have any questions, comments, or concerns regarding this Privacy Policy or Our data practices, please contact:

confidentialitynotice@tecex.com

 

Copyright in the Website Terms of Use and Privacy Policy vests in VATIT Group Limited.